Which third party contribution to problem management should NOT be documented in a problem model?

A problem model is a predefined, repeatable procedure for managing a specific type of problem. It includes operational steps like investigation, documentation of workarounds, and logging procedures, often involving third parties. However, how a third party contributes to the strategic development and improvement of the overall problem management practice is a governance or continual improvement activity. This is not part of a repeatable model for handling a specific category of problem and therefore would not be documented within a problem model.

A. This is an operational step. A problem model should define how all involved parties, including third parties, contribute to the investigation of a specific problem type.
B. Documenting workarounds is a key activity in the problem management process. A problem model would specify how a third party is expected to perform this task.
D. The initial identification and logging of a problem are crucial steps. A problem model would define the process, including any third-party responsibilities.

- AXELOS. (2020). ITIL® 4 Specialist: Create, Deliver and Support. TSO (The Stationery Office). Section 5.2.12.4, "Problem models".

- AXELOS. (2023). ITIL® 4: Monitor, Support and Fulfil. PeopleCert. Section 4.3.2, "Problem identification and problem control".