L4M5 practice question 30 of 35

When is the best time to adopt accommodating style according to Thomas-Kilmann conflict mode instrument?

Answer options

A: When both buyer and supplier want to find an integrative solution as their concerns are too important to be compromised

B: When buyer needs to gather more information to gain more advantages in later negotiations

C: When preserving harmony and avoiding disruption with supplier are especially important Correct answer

D: When buyer and supplier have equal power but are strongly committed to mutually exclusive goals

Correct Answer:

C. When preserving harmony and avoiding disruption with supplier are especially important

Explanation

The Thomas-Kilmann Conflict Mode Instrument (TKI) identifies five distinct styles of handling conflict. The 'accommodating' style is characterised by low assertiveness and high cooperativeness. It is most appropriate when the substantive outcome of the conflict is less important than the long-term relationship with the other party. Therefore, when preserving harmony, building social capital, or avoiding disruption is the primary goal, yielding to the other party's concerns (accommodating) is the most effective strategy. This demonstrates goodwill and prioritises the stability of the supplier relationship.

Why Incorrect

A. This describes the 'collaborating' style, which is high in both assertiveness and cooperativeness, aiming for a win-win solution on important issues.
B. This is characteristic of the 'avoiding' style, where an issue is postponed, often to gather more information or because it is of low importance.
D. This situation, with high commitment to mutually exclusive goals, typically calls for 'competing' or 'compromising', not accommodating.

References

1. Thomas, K. W., & Kilmann, R. H. (1974). Thomas-Kilmann Conflict Mode Instrument. Xicom. The instrument's official documentation outlines the uses for each of the five modes.

2. CIPS. (2018). Commercial Negotiation (L4M5) Study Guide. Stamford, UK: Chartered Institute of Procurement & Supply. pp. 10-12, Section 1.1 'The Thomas-Kilmann Conflict Mode Instrument (TKI)'.

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