MB-240 practice question 26 of 30

You are a Dynamics 365 for Field Service system administrator. You are configuring a new instance of Dynamics 365 for Field Service. The organization…

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution. After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen. You are a Dynamics 365 for Field Service system administrator. You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to accurately capture the cost of work order bookings. Solution: You implement the following configuration changes: 1) Create Resource Pay Types for regular, holiday, overtime, travel, and breaks. 2) Assign an Hourly Markup percentage to each Resource Pay Type. 3) Assign Resource Pay Types to the applicable Pay Type. 4) Create the Holiday Schedule. Does this meet the goal?

Answer options

A: Yes

B: No Correct answer

Correct Answer:

B. No

Explanation

The proposed solution will not accurately capture the cost of work order bookings because it is missing a critical component: the base hourly rate for the bookable resource. The cost of a booking is calculated based on the resource's hourly rate multiplied by a factor from the Resource Pay Type. Without defining the Hourly Rate on the Bookable Resource record, the system has no base cost to calculate from. Additionally, using "Hourly Markup percentage" is incorrect, as markups are used to determine the sales price to the customer, not the internal cost.

Why Incorrect

A. The solution is incomplete. The absence of the bookable resource's base hourly rate makes cost calculation impossible, thus the goal is not met.

References

1. Microsoft Docs, Dynamics 365 Field Service, "Set up bookable resources". In the "General" tab section, it details the Hourly Rate field: "Enter the resource's internal cost per hour. This is the pay rate for the resource." This highlights its necessity for cost calculation.

2. Microsoft Docs, Dynamics 365 Field Service, "Resource pay types for work orders". This document explains that cost is determined by the resource's hourly rate and the pay type, stating, "The cost is determined by the hourly rate of the bookable resource performing the work, multiplied by the pay type."

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