You have configured Microsoft Dynamics 365 Customer Voice, along with Dynamics 365 Field Service. Your manager wants to add the customer's First Name, Last Name, and Work Order Number to the survey. In which two survey elements can you add these variables? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

Dynamics 365 Customer Voice lets you insert variables in any survey-content rich-text field and in the thank-you page. Variables can therefore be placed in a section description (part of survey body) and in the post-survey message heading so the respondent sees their First Name, Last Name, and Work Order Number automatically merged.

B. Survey header – Header text is image-based; the Personalize ( { } ) option is not available, so variables are ignored.
C. Footer text – Footer belongs to the email template, not the survey canvas; in-survey variables cannot be rendered there.

1. Microsoft Learn – “Personalize surveys with variables”, Insert variables in survey designer, para. 2 (https://learn.microsoft.com/en-us/dynamics365/customer-voice/personalize-survey)

2. Microsoft Learn – “Send a personalized thank-you message”, step 3 (same page, “Personalize post-survey message” section)