MS-721 practice question 22 of 30

You have a Microsoft Teams Phone deployment. You need to provide two users with the ability to share a single phone number for inbound and outbound…

Choose your answer, then check it against the explanation.

Domain Configure and manage Microsoft Teams Phone

You have a Microsoft Teams Phone deployment. You need to provide two users with the ability to share a single phone number for inbound and outbound calling. What are two ways to achieve the goal? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

Answer options

Correct Answer:

A, D

Explanation

Both call queues and call delegation allow two or more users to share a single phone number for inbound and outbound calls.

A call queue is assigned a resource account with a phone number. Incoming calls to this number are distributed among designated agents. Agents can also be configured to make outbound calls presenting the call queue's phone number as their caller ID.

Call delegation allows a user (delegator) to assign another user (delegate) permissions to make and receive calls on their behalf. The delegate can answer calls coming to the delegator's number and place outbound calls that appear to come from the delegator's number.

Why Incorrect

B. call forwarding: This only redirects inbound calls for one user to another; it does not allow the second user to make outbound calls using the first user's number.

C. group call pickup: This allows a user to answer a call ringing for another member of their group, but it does not provide a shared number for outbound calling.

E. call park: This is a feature for placing a call on hold to be retrieved from another device or by another user; it does not involve sharing a phone number.

References

1. Microsoft Learn. (2024). Create a Call queue in Microsoft Teams. "Call queues provide a method of routing callers to people in your organization... For outbound calls

you can assign the resource account's phone number as the calling ID for the agents." Section: "Create a call queue".

2. Microsoft Learn. (2024). Share a phone line with a delegate. "In Microsoft Teams

you can choose a team member to act as your delegate to receive and make calls on your behalf... Your delegate can then make and receive calls on your behalf." Section: "Set up delegation".

3. Microsoft Learn. (2024). Calling policies in Microsoft Teams. This document outlines features like call forwarding and group call pickup

clarifying their distinct purposes from shared line functionality. Section: "Calling policy settings".

Question 22 of 30

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