An AP Clerk needs to pay multiple vendors, but encounters an unexpected error after navigating to the Pay Bills page. The alternate solution is to use the Pay Single Vendor page, but this requires a great deal of time to pay the company's vendors. What is the appropriate NetSuite Case Severity Level the user should select when submitting a Support Case?

The situation describes a core business process (paying multiple vendors) being unusable due to an error. Although a workaround exists (paying vendors individually), it is highly inefficient and significantly degrades the Accounts Payable function. This scenario, where a major feature is unavailable but a difficult workaround is present, causing a significant impact on business operations, directly aligns with the definition of a C2 - Urgent severity level. The issue is not critical enough for C1 as the business is not completely down, but it is too impactful for a lower severity.

A. C1 is incorrect because a workaround exists. C1 is reserved for situations where a critical business process is completely stopped with no alternative solution.
C. C4 is for enhancement requests or cosmetic issues, not for a functional error that prevents a core business process from working as designed.
D. C3 is for minor issues or "how-to" questions. A broken bulk payment feature is a significant functional problem, not a non-urgent inquiry.

1. Oracle NetSuite. (n.d.). Contacting Support by Phone. SuiteAnswers

ID: 10001. Retrieved from the NetSuite Help Center.

Section: Case Severity Levels. This document defines a Severity 2 (Urgent) case as: "You are experiencing a loss of service. Important features are unavailable

but a workaround exists. Your business operations are significantly degraded." This precisely matches the scenario described in the question. It also defines Severity 1 (Critical) as having "no workaround

" which rules out option A.