An administrator is seeking help with an ongoing NC2 issue. After reaching out to Nutanix support, the administrator is introduced to NC2 specialist who can help troubleshoot the problem.

--- QUESTION #26 --- An administrator is seeking help with an ongoing NC2 issue. After reaching out to Nutanix support, the administrator is introduced to NC2 specialist who can help troubleshoot the problem.

Correct Answer: C
Explanation: The Nutanix Clusters (NC2) portal has a built-in, secure mechanism called "Support Authorization" to grant Nutanix support personnel temporary access for troubleshooting. By setting the authorization level to "Full Access," the administrator allows the NC2 specialist to securely view and manage the organization's resources to diagnose and resolve the issue. This method avoids the security risks associated with sharing credentials or creating permanent user accounts for temporary support tasks. Why Incorrect Options are Wrong:
A. While the specialist will operate under a role, the administrator's action is to enable "Support Authorization," not manually assign an RBAC role.

B. Adding the specialist as a permanent admin user grants excessive, non-expiring permissions and is not the correct, secure procedure.

D. Providing login credentials is a severe security violation and is never the appropriate method for granting support access.
References: Nutanix Clusters on AWS Deployment and User Guide, v6.8, "Managing Support Access". This section details the Support Authorization feature, explaining how to grant No Access, Limited Access, or Full Access to Nutanix Support for troubleshooting purposes.