Which entity should be contacted for cloud hardware supported (EC2 instances, VPC, etc) related to NC2?

The support model for Nutanix Cloud Clusters (NC2) operates on a shared responsibility basis. Nutanix is responsible for supporting the entire Nutanix software stack, including AOS, AHV, and Prism. The public cloud vendor (in this case, AWS) is responsible for the underlying infrastructure-as-a-service (IaaS) components. This includes the physical servers, the bare-metal EC2 instance service, the VPC networking fabric, and other foundational cloud services. Therefore, any issues related to the cloud hardware or core infrastructure must be directed to the public cloud vendor.

A. A partner may act as a first point of contact or reseller but is not the entity ultimately responsible for resolving cloud infrastructure issues.
C. The internal IT team manages the overall environment and would be responsible for opening a support case with the correct vendor, not for fixing the cloud hardware.
D. Nutanix support is responsible for the Nutanix software running on the instances, not the underlying AWS hardware or infrastructure services like EC2 and VPC.

1. Nutanix Support & Services, Document: "Nutanix Cloud Clusters (NC2) Support". "Nutanix is responsible for all software-related support issues for Nutanix Clusters. For any issues related to the cloud infrastructure (such as bare-metal instances, networking, or storage), contact your cloud provider (AWS or Azure)."

2. Nutanix Cloud Clusters on AWS Deployment and User Guide, Section: "Troubleshooting and Support". "For issues determined to be related to the underlying AWS infrastructure, such as EC2 instance hardware failures or VPC connectivity problems, you must engage AWS Support."