OG0-093 practice question 17 of 35

Scenario: Please read this scenario prior to answering the Question. The ABC company is a mobile telecommunications company formed through a series…

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Scenario: Please read this scenario prior to answering the Question. The ABC company is a mobile telecommunications company formed through a series of mergers and acquisitions. They are yet to fully integrate the customer service systems for the most recent acquisitions, and as result, customer service has been a major concern for the Chief Technology Officer. Results for the last two quarters have shown that Average Revenue Per User (ARPU) and the customer retention (Churn) rate have fallen below the industry average. The Corporate Marketing group has published some new findings about customer satisfaction. The customers appear to be switching to AirLight, a competitor, because of superior customer service. The company actually has better coverage in nearly all markets than AirLight, and good roaming agreements that keep rates low for business travelers. But, customer satisfaction has remained low. The Business Strategy group and the Enterprise Architecture group have conducted a high-level project to develop the enterprise-wide strategic plan. They have developed a business scenario which contains a good conceptual model of what needs to be done, and also identifies the key requirements. This was used in preparing the proposal presented to the Executive Council and the Corporate Board. The planning for the program has been underway for several months. The company has selected TOGAF 9 as the basis for its Enterprise Architecture. The Corporate Board has approved funding for a multi-million Euro conversion to transition to a packaged Customer Service System. It is anticipated that the overall program will take five years to complete, but there are some tactical projects that can commence immediately to address the situation. The Executive Council has stated that the program should define specific initiatives to enable each regional business unit to create an implementation of the Customer Service System. The implementation must meet the needs of the business unit and still provide the information needed to enable major improvements to the customer. Refer to the Scenario You are serving as the Lead Architect for the Performance and Integrity project of the Customer Service System program. The project has been chartered to address the architecture(s) required to support the Customer Service System from an infrastructure perspective. At the present time, the project team is conducting an architecture development project that is focused on the customer self-service capability, which was defined as part of the earlier strategic planning activities. This capability will enable customers to access their accounts, pay bills, request account reviews, and provision services from any web-enabled device. The project team has gathered information about the self-service capability, developed a business scenario, and used the results to define an Architecture Vision for achieving the capability. You have been asked to recommend the course of action to complete the project. Based on TOGAF 9, which of the following is the best answer?
Answer options
A: In the remaining architecture definition phases, the project team should map out the capability in the Technology domain. In Phases E and F, the capability should be broken down into a set of Solution Building Blocks that define the Target Architecture. Where possible, the Solution Building Blocks should be drawn from the Architecture Repository.The completed Architecture Definition Document and the Implementation and Migration Plan will be submitted for approval. Upon approval, the architecture team will conduct Compliance Assessments to ensure that the Target Architecture is properly implemented.
B: In the remaining architecture definition phases, the project team should map out the capability across the Business, Information Systems, and Technology domains. In Phases E and F, the capability should be broken down into a set of increments that are sequenced into Transition Architectures that will lead to the realization of the Target Architecture.The resulting Solution Building Blocks will then provide the basis for the capability increment solutions. The completed Architecture Definition Document and the implementation end Migration Plan will be submitted for approval. Upon approval, the architecture team will oversee the implementation process through monitoring Architecture Contracts and by conducting Compliance Assessments. Correct answer
C: In the remaining architecture definition phases, the project team should map out the capability across the Business, Information Systems, and Technology domains. In Ftiases E and F, the capability should be broken down into a set of increments that define the Target Architecture. The resulting Solution Building Blocks will provide the basis for the capability increment solutions. The completed Architecture Definition Document and the Implementation and Migration Plan will be submitted for approval. Upon approval, the architecture team will oversee the implementation process through monitoring Architecture Contracts and by conducting Compliance Assessments.
D: The remaining architecture definition work should be focused on mapping out the technology and infrastructure capability in the Technology domain. In Phases E and F, the capability should be broken down into a set of Solution Building Blocks that will be implemented to realize the Target Architecture.The Solution Building Blocks will provide the basis for the completed Architecture Definition Document that will be submitted for approval. Upon approval, the implementation team will conduct Compliance Assessments to ensure that the self-service capability is compliant with the overall Enterprise Architecture.
Correct Answer:
B. In the remaining architecture definition phases, the project team should map out the capability across the Business, Information Systems, and Technology domains. In Phases E and F, the capability should be broken down into a set of increments that are sequenced into Transition Architectures that will lead to the realization of the Target Architecture.The resulting Solution Building Blocks will then provide the basis for the capability increment solutions. The completed Architecture Definition Document and the implementation end Migration Plan will be submitted for approval. Upon approval, the architecture team will oversee the implementation process through monitoring Architecture Contracts and by conducting Compliance Assessments.
Explanation

The team has completed Phase A (Architecture Vision) and must now proceed through the subsequent ADM phases. A "customer self-service capability" is not purely a technology concern; it has significant business process, data, and application components. Therefore, the architecture work must map the capability across the Business, Information Systems (Data and Application), and Technology domains (Phases B, C, and D). Phases E and F involve planning the implementation by defining increments, sequencing them into Transition Architectures, and identifying Solution Building Blocks. Finally, Phase G (Implementation Governance) involves overseeing the implementation through Architecture Contracts and Compliance Assessments, ensuring the solution aligns with the defined architecture.

Why Incorrect

A. This option incorrectly suggests mapping the capability only in the Technology domain, ignoring the critical Business and Information Systems aspects of a customer-facing capability.
C. This option incorrectly states that increments define the Target Architecture. Increments and Transition Architectures are steps toward realizing the Target Architecture, which is defined in Phases B, C, and D.
D. This option incorrectly limits the architecture work to the Technology domain. The project's focus may be infrastructure, but the capability architecture must be holistic.

References

1. The TOGAF® Standard, Version 9.2, Part II: Architecture Development Method (ADM), Chapter 5, "ADM Overview". This chapter shows the required flow from Phase A through Phases B, C, and D for architecture definition.

2. The TOGAF® Standard, Version 9.2, Part II: Architecture Development Method (ADM), Chapter 13, "Phase G: Implementation Governance". Section 13.1 describes the objectives, including ensuring conformance through Architecture Contracts and Compliance Reviews.

3. The TOGAF® Standard, Version 9.2, Part III: ADM Guidelines and Techniques, Chapter 20, "Applying the ADM". This chapter explains that iterations of the ADM cycle are used to develop the architecture, covering all relevant domains.

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