The management team at U+ Insurance wants to improve the experience of dissatisfied customers. The customers send the feedback through email. To…

To detect the sentiment of the incoming emails, you need to configure a text analytics

prediction1234 in Prediction Studio. A text analytics prediction is a type of prediction that uses

natural language processing (NLP) to analyze text data and extract insights, such as topics, entities,

and sentiments. You can use a text analytics prediction to detect the sentiment of an email based on

its content and assign a score ranging from -1 (negative) to 1 (positive). This can help you improve

the customer experience by identifying dissatisfied customers and taking appropriate actions.