A project manager identifies stakeholders who will be impacted when a new product is delivered to the company. The project manager notices that more…

The analysis of stakeholder impact, whether positive or negative, is a critical input for the communication management plan. This plan outlines the strategies for engaging with different stakeholder groups. Understanding who will be positively or negatively affected allows the project manager to tailor communication messages, frequency, and methods appropriately. For instance, negatively impacted stakeholders may require more detailed and frequent communication to manage their concerns and mitigate potential resistance, while positively impacted stakeholders can be engaged as project champions. This strategic planning is formalized in the communication plan.

A. List both positively and negatively impacted stakeholders.

This action is part of creating the stakeholder register, which precedes and informs the communication plan. It is a data-gathering step, not the strategic action taken with the findings.

C. List the negatively impacted stakeholders only.

Ignoring positively impacted stakeholders is a critical error. They are key allies and potential advocates for the project whose support needs to be cultivated through effective communication.

D. List the positively impacted stakeholders only.

Ignoring negatively impacted stakeholders is a major risk. Their opposition, if not managed properly through a tailored communication strategy, can derail the project.

1. CompTIA Project+ Study Guide for Exam PK0-005

(2022). CompTIA.

Chapter 4

"Planning the Project

" Section: "Develop the Communications Management Plan

" explains that the plan is based on the information needs of the stakeholders. It states

"The stakeholder register is an input to this process because you need to know who the stakeholders are and what their communication requirements are." This directly links the stakeholder analysis (which includes their impact) to the creation of the communication plan.

2. Project Management Institute. (2021). A Guide to the Project Management Body of Knowledge (PMBOK® Guide) – Seventh Edition.

Section 2.2.3

"Stakeholders

" discusses that understanding stakeholders' sentiments (positive

negative

neutral) is key to developing effective engagement strategies. The communication approach is a primary component of the overall stakeholder engagement strategy.

3. Heldman

K. (2021). CompTIA Project+ Study Guide: Exam PK0-005 (2nd ed.). Sybex.

Chapter 6

"Planning Communications

" details the inputs to the Communications Management Plan. It explicitly lists the stakeholder register as a key input

noting that the register contains "stakeholder classification" which is used to determine the appropriate communication strategy for each group.