PMI-DASSM practice question 25 of 25

Which of the following is false about the Business Operations process blade?

Full set: 193 questions

Answer options

A: It requires close collaboration with the Sales and Marketing process blades

B: It involves strategies for providing services to the business

C: The implementation of this blade will be standard across domains Correct answer

D: It should focus on delighting the customers

Correct Answer:

C. The implementation of this blade will be standard across domains

Explanation

The DA Browser states that the structure and governance of the Business Operations blade “will vary based on your industry, regulatory requirements, and organizational culture,” meaning there is no single standard implementation. Collaboration with Sales/Marketing, providing business services, and delighting customers are all identified purposes of the blade, so only statement C is false.

Why Incorrect

A. Close collaboration with Sales & Marketing is called out in the “Interactions” section of the blade.
B. “Provide services to lines of business” is listed as a primary goal.
D. “Delight our customers” is explicitly one of the blade’s fundamental aims.

References

1. PMI Disciplined Agile Browser, “Business Operations Process Blade,” Purpose & Interactions sections, rev 2022-10-01.

2. Ambler, S.; Lines, M. Choose Your WoW!, PMI (2019) pp. 430-434.

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