A Services manager has asked you to set up a unique "FF Navigation" lightning component on the "Services Delivery Workspace" that will provide…

The requirement is to present different navigation options within the "Services Delivery Workspace" based on a user's team. This can be accomplished using standard Salesforce Lightning App Builder functionality.

One valid method (C) is to place multiple instances of the "FF Navigation" component onto a single Lightning page. Each component instance is configured with the navigation links for a specific team. Then, Component Visibility rules are applied to each instance, using user attributes like Profile, Role, or a custom field indicating their team, to ensure only the relevant component is displayed to the user.

Another valid method (B) is to clone the entire Lightning page. Each cloned page would contain a single "FF Navigation" component configured for a specific team. The page variations are then assigned to different user profiles or audiences, effectively showing a different page layout to each team.

A. The "FF Navigation" component's configuration focuses on defining navigation sections and links, not on conditional logic for hiding them. This type of dynamic visibility is a platform feature handled by Component Visibility rules.

1. Salesforce App Builder Documentation (Supports C): The Lightning App Builder allows administrators to set visibility filters on components. This feature, often referred to as Dynamic Lightning Pages, enables a component to appear only when specified criteria are met, such as a user's profile or a field value on a record. This directly supports adding the component twice and controlling visibility.

Source: Salesforce Help & Training, "Dynamic Lightning Pages", Component Visibility Filters section.

2. Salesforce Page Assignment Documentation (Supports B): Lightning pages can be assigned to specific combinations of apps, record types, and profiles. By cloning a page and customizing it for a specific team's profile, an administrator can ensure that team sees a unique page layout.

Source: Salesforce Help & Training, "Activate Lightning Experience Record Pages", Assign Record Pages to Profiles section.

3. Certinia PSA Documentation (Context for A): The configuration options for the "fflibnavigation" (FF Navigation) component within the Lightning App Builder focus on defining the Navigation Items and Section Titles. The documentation does not specify a built-in property like "Hide Navigation Sections" for conditional rendering based on user attributes; instead, it relies on the underlying Salesforce platform's visibility features.

Source: Certinia PSA System Administration Guide, "Configuring the Services Delivery Workspace" section.