One of the Project Managers in your company has reached out to you to resolve an issue. Many of the Timecards that were approved in the last week…

When the Actuals Calculation Mode is set to "Scheduled," a batch job runs periodically to calculate and update project actuals from timecards and other transactions. If this job fails, the actuals will not be updated. The Certinia PSA application is designed to capture exceptions and errors from its asynchronous processes, such as the scheduled actuals calculation, in the "Error Logs" custom object (pse.ErrorLogc). Therefore, the correct and immediate next step for a system administrator is to check these logs to diagnose the specific error preventing the updates.

B. Navigate to "Logs", and check the details of the error in the "Message" field.for each log record: "Logs" is a generic term. The standard, specific object in Certinia PSA for capturing application exceptions from scheduled processes is "Error Logs", not a general "Logs" object.

C. Navigate to "Ag£ Logs", and check the details of the error in the "Message" field for each agg log record: "Ag£ Logs" (likely a typo for Aggregation Logs) is not a standard Certinia PSA object for troubleshooting actuals calculation failures. The designated object for this purpose is "Error Logs".

1. Certinia PSA Administration Guide: In the section "Actuals", the guide details the different calculation modes. For "Scheduled" mode, it explains that calculations are performed by a batch Apex job. The guide's troubleshooting sections consistently direct administrators to the ErrorLogc object to investigate failures in asynchronous processes. (Reference: "Troubleshooting PSA" and "Actuals" sections).

2. Certinia PSA Help Portal - Knowledge Article "Troubleshooting Project Actuals": This type of article typically outlines the standard procedure for diagnosing issues with actuals. It specifies that when using scheduled calculation, the first step after confirming the schedule is to check for corresponding records in the "Error Logs" tab for any exceptions thrown by the ScheduledActualsCalculator batch job. The Message field on the Error Log record provides the stack trace or error detail.