PSE-STRATA-PRO-24 practice question 14 of 15

As a team plans for a meeting with a new customer in one week, the account manager prepares to pitch Zero Trust. The notes provided to the systems engineer (SE) in preparation for the meeting read: "Customer is struggling with security as they move to cloud apps and remote users." What should the SE recommend to the team in preparation for the meeting?

Answer options

A: Lead with the account manager pitching Zero Trust with the aim of convincing the customer that the team's approach meets their needs.

B: Design discovery questions to validate customer challenges with identity, devices, data, and access for applications and remote users. Correct answer

C: Lead with a product demonstration of GlobalProtect connecting to an NGFW and Prisma Access, and have SaaS security enabled.

D: Guide the account manager into recommending Prisma SASE at the customer meeting to solve the issues raised.

Correct Answer:

B. Design discovery questions to validate customer challenges with identity, devices, data, and access for applications and remote users.

Explanation

A Zero Trust engagement starts with discovery—understanding how the customer currently manages identity, devices, applications, data, and access. Preparing structured discovery questions lets the SE validate the customer’s specific challenges and priorities, ensuring any later proposal or demonstration addresses those real gaps rather than assuming a solution in advance.

Why Incorrect

A. Leading with a pitch skips discovery and risks misalignment with actual needs.
C. Demonstrations before discovery may highlight irrelevant features.
D. Recommending Prisma SASE prematurely offers a product, not a solution tied to validated requirements.

References

1. Palo Alto Networks, “Zero Trust Methodology—Practical Guide,” 2022, Section 2 ‘Discover’ phase, pp. 4-6.

2. Palo Alto Networks, “Zero Trust Architecture—Adoption Strategy,” Best Practice Guide, 2023, Fig. 1 Path-to-Zero-Trust.

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