Bobahaven has implemented Public Sector Solutions to manage constituent applications for permits and licenses. However, they have noticed their call…

The most efficient and cost-effective solution is to use Salesforce Knowledge with an unauthenticated Experience Cloud site. This approach leverages standard, out-of-the-box Salesforce functionality, minimizing implementation and maintenance costs. An unauthenticated (public) page allows constituents to access information without needing to log in, directly addressing the requirement to provide answers before the application process begins. Public Sector Solutions is designed to utilize Experience Cloud to build constituent-facing portals, making this a native and recommended pattern for self-service and information dissemination.

A. Implementing custom API calls to an external CMS introduces significant complexity, development effort, and ongoing maintenance costs, which contradicts the goal of a low-cost solution.

B. Lightning Out is designed for embedding individual Lightning components into external websites. Using it for a full knowledge base is more complex and costly than a standard Experience Cloud site.

D. An authenticated page requires users to log in. This prevents access for new constituents who do not yet have an account, failing the core requirement to provide information before the process starts.

1. Salesforce Help Documentation, "Set Up a Public Knowledge Base with Your Experience Cloud Site": This document explicitly outlines the process for making Salesforce Knowledge articles available to the public via an Experience Cloud site. It states, "You can create a public knowledge base for your guest users... Guest users can access the knowledge base without logging in." This directly supports using an unauthenticated site (Option C).

Reference: Salesforce Help, Article Number 000389288, "Set Up a Public Knowledge Base with Your Experience Cloud Site."

2. Salesforce Help Documentation, "Give Secure Access to Unauthenticated Users with the Guest User Profile": This document details the mechanism for public access to Experience Cloud sites. It explains that the guest user profile controls access for unauthenticated users, allowing organizations to securely share information like Knowledge articles publicly. This confirms the technical feasibility and standard nature of the solution in Option C.

Reference: Salesforce Help, "Give Secure Access to Unauthenticated Users with the Guest User Profile."

3. Salesforce Public Sector Solutions Documentation, "Set Up an Experience Cloud Site for Public Sector Solutions": The official PSS documentation describes using Experience Cloud templates to build portals for constituents. These portals are designed to support both authenticated and unauthenticated use cases, such as providing general information and FAQs to the public.

Reference: Salesforce Help, "Set Up an Experience Cloud Site for Public Sector Solutions," section on configuring public access for constituent self-service.