An administrator wants to create a form in Salesforce for users to fill out when they lose a client. Which automation tool supports creating a wizard…

Flow Builder is the declarative automation tool designed to create guided, interactive processes for users. It allows administrators to build Screen Flows, which present a series of screens to users to collect information. This functionality directly addresses the need to create a form or a wizard for users to fill out, guiding them through the process of capturing details about a lost client. The collected data can then be used to create or update records automatically.

A. Process Builder: This tool automates backend processes based on record changes (create/edit) but cannot create user-facing screens or wizards for data input.

B. Approval Process: This automates the sequence of steps required for a record to be approved. It is not designed for general data collection via a wizard.

C. Outbound Message: This is an action, not a standalone tool, used to send data to an external system. It does not have a user interface component.

1. Salesforce Help, "Flow Builder": "Flow Builder is the declarative interface used to build individual flows. With Flow Builder, you can build code-like logic without using a programming language. ... Build a screen flow to collect data from the user who runs it."

2. Salesforce Help, "Which Automation Tool Do I Use?": This guide explicitly states, "Flow Builder can be used to... Guide users through a business process that requires their input." It contrasts this with Process Builder, which "starts when a record is created or updated."

3. Trailhead, "Flow Basics" Module, "What Is a Flow?" Unit: "A screen flow is a flow that has a UI element and requires input from users. These flows are either launched as an action or embedded as a component on a Lightning page." This confirms its use for creating user-facing forms.