The administrator at Ursa Major Solar has created a custom report type and built a report for sales operation team. However, none of the user are able to access the report. Which two options could cause this issue? Choose 2 Answers

The inability of users to access a new report built on a custom report type can be attributed to two primary configuration issues. First, if the custom report type's status is 'In Development,' it is only visible to administrators and users with the 'Manage Custom Report Types' permission. It will not be available to standard users for running reports. Second, report visibility is controlled by folder access. If the administrator saved the report in their personal private folder ('My Personal Custom Reports'), it would not be accessible to any other users by default, regardless of their profile permissions.

B. The user’s profile is missing view access. This is too general. While missing the 'Run Reports' permission would prevent access, the issue is specific to a new report, suggesting a problem with the report's configuration or its underlying type, not the users' fundamental permissions.
C. The org has reached its limit of custom report types. This limit prevents the creation of new custom report types. It does not affect users' ability to access reports that have already been successfully created using an existing report type.

1. Salesforce Help, Set Up a Custom Report Type, "Deployment Status" section: "Report types in development are only visible to administrators and to users with the “Manage Custom Report Types” permission. They don’t appear in the report wizard for other users. When your custom report type is ready for general use, deploy it." This directly supports option A.

2. Salesforce Help, Report and Dashboard Folders, "Folders and Sharing" section: "Each user has a private folder for reports... named My Personal Custom Reports... By default, a user’s private folders are private, so only the user can access what’s inside." This directly supports option D.

3. Salesforce Help, User Permissions for Reports and Dashboards: This document outlines general permissions like "Run Reports" and "View Reports in Public Folders." The scenario implies a more specific issue than a lack of these base permissions, which would affect more than just this one report. This context makes option B less likely than A and D.