A customer from an airline Loyalty program purchases a ticket, which will accrue qualifying and non- qualifying points according to the Loyalty rules. Which two automations can be used to set up transactions and points accrual?

Salesforce Loyalty Management processes transactions from the Transaction Journal object to award points. This can be automated using two primary models: real-time and batch processing. A Schedule-Triggered Flow is used for the batch processing model, where the flow runs at a predefined schedule (e.g., daily) to process a large volume of unprocessed transaction journals. The term "Evaluation Flow" refers to the real-time processing model. In this model, a flow is triggered to evaluate a single transaction as soon as it is created (functionally equivalent to a Record-Triggered Flow). This flow evaluates the transaction against the loyalty program rules to accrue points immediately.

B. Autolaunched Flow (No Trigger): This flow type contains the processing logic but lacks an inherent trigger. It must be invoked by another process (like a Record-Triggered Flow or Apex), making it a component of the solution rather than the complete automation pattern itself.
D. Screen Flow: This flow type requires user interaction through a user interface. Automating points accrual from a ticket purchase is a backend process that should not require manual user input.

1. Salesforce Help, Document: Process Transaction Journals with Flows.

Reference: This document explicitly outlines the two primary automation methods. It states, "You can create a flow that is triggered when a transaction journal is created or run a flow on a schedule to process a batch of transaction journals." This directly supports the real-time ("Evaluation Flow") and batch (Schedule-Triggered Flow) models.

2. Salesforce Help, Document: Flow Core Action for Loyalty Management: Process Loyalty Ledger.

Reference: This document describes the invocable action used within the flows. It explains that the Process Loyalty Ledger action "Processes a member's eligible, unprocessed transaction journals and updates the member's points balance." This action is the core engine used by both Schedule-Triggered and real-time evaluation flows.

3. Salesforce Help, Document: Flow Types.

Reference: This documentation defines the different types of flows. It describes a Schedule-Triggered Flow as one that "launches at a specified time and frequency," confirming its use for batch processing. It defines a Screen Flow as requiring a user interface, confirming it is unsuitable for this backend process. It defines an Autolaunched Flow as needing to be invoked by another process, clarifying why it's a component rather than a complete triggering automation in this context.