SALESFORCE-LOYALTY-MANAGEMENT practice question 12 of 25
Northern Trail Outfitters would like to encourage sustained engagement with its brand over time, the company has created a Promotion that issues a bonus reward to members who make three purchases in a single month. What type of Loyalty Promotion should the Administrator use?
Full set: 104 questionsDomain Program Processing and Experiences
A Cumulative Promotion is the correct choice because it is specifically designed to track and reward members for their cumulative behavior over a defined period. In this scenario, the promotion needs to count the number of purchases a member makes within a month and issue a bonus reward only after the third purchase is completed. This functionality of aggregating transactions or behaviors toward a specific goal is the core purpose of a Cumulative Promotion.
A. Standard Promotion: A Standard Promotion typically rewards a member for a single, specific action, such as purchasing a particular product or enrolling in the program, rather than for an accumulation of actions over time.
C. Joint Promotion: A Joint Promotion is used to reward members for engaging with one or more partners of the loyalty program. The scenario describes a promotion offered solely by Northern Trail Outfitters, with no partners involved.
D. Aggregate Promotion: "Aggregate Promotion" is not an official promotion type within Salesforce Loyalty Management. While the process involves aggregation, the correct terminology for this type of promotion is "Cumulative." ---
1. Salesforce Help Documentation, "Create a Cumulative Promotion": This document explicitly states, "Create a cumulative promotion to reward members for their cumulative behavior in your loyalty program. For example, you can reward members who spend a total of $500 in a month or members who make five purchases in a week." This directly aligns with the requirement to reward three purchases in a single month.
Source: Salesforce Help, Loyalty Management > Promotions > Create a Cumulative Promotion.
2. Salesforce Help Documentation, "Promotions in Loyalty Management": This page outlines the different types of promotions available. It lists "Standard," "Cumulative," and "Joint" as the primary types, confirming that "Aggregate Promotion" is not a standard classification.
Source: Salesforce Help, Loyalty Management > Promotions > Promotions in Loyalty Management.
3. Salesforce Help Documentation, "Create a Standard Promotion": This source clarifies the use case for Standard Promotions: "Create a standard promotion to reward members for a specific action, such as enrolling in the loyalty program or purchasing a specific product." This differentiates it from the cumulative nature of the requirement.
Source: Salesforce Help, Loyalty Management > Promotions > Create a Standard Promotion.
Keep practicing
Take the free SALESFORCE-LOYALTY-MANAGEMENT practice test
Ten exam-style questions with answers and explanations, plus the exam facts and study guides.
More questions
Other SALESFORCE-LOYALTY-MANAGEMENT practice questions
- Question 1The Loyalty Analytics Base App license provides technical Consultants access to Loyalty a…
- Question 2A company has recently rolled out a Loyalty Program with three tiers. The lowest tier is …
- Question 3Due to the point of Sales (POS) system limitations, the client purchases are sent every n…
- Question 4A hotel group has implemented a Loyalty Member Portal for its program members, but some m…
- Question 5Universal Container have a points-based Loyalty Program and a B2C commerce website built …
- Question 6Which two features below are supported in the reference integration between Loyalty and C…
