SERVICE-CLOUD-CONSULTANT practice question 16 of 25
[Interaction Channels] Universal Containers is training a new set of service agents. Part of the training includes handling messaging from customers…
Choose your answer, then check it against the explanation.
[Interaction Channels]
Universal Containers is training a new set of service agents. Part of the training includes handling
messaging from customers.
However, it is important that contact center managers monitor the messaging sessions to ensure the
service agents' responses are
professional and accurate and that the managers are able to assist when needed.
Which Lightning Console feature should a consultant configure to support this need?
Question 16 of 25
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