SERVICE-CLOUD-CONSULTANT practice question 17 of 25
[Knowledge Management] Universal Containers has implemented Knowledge-Centered Support (KCS). Specific article types and categories require approval…
Choose your answer, then check it against the explanation.
[Knowledge Management]
Universal Containers has implemented Knowledge-Centered Support (KCS). Specific article types and
categories require approval. Both the
Publish Articles and the Submit for Approval buttons are available on page layouts. Agents are
forgetting to submit certain articles types for approval.
What should a consultant recommend to automate the Approval Process?
Question 17 of 25
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