SIAMP practice question 7 of 15
ZYXH is the head office of the ZYX corporation, with responsibility for corporate strategy, global investments, procurement, contract governance and…
Choose your answer, then check it against the explanation.
ZYXH is the head office of the ZYX corporation, with responsibility for corporate strategy, global
investments, procurement, contract governance and financial reporting of the performance of ZYX
Corporation
The corporate strategy of ZYX contains these objectives
-
Ensure delivery against contracts
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Invest in and train all ZYX staff
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Reduce operating costs
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Be ready to adapt to change
The ZYX strategy requires that the costs of the service integrator should be as low as possible
The ZYX Board of Directors has introduced additional policies that supplement the corporate strategy
The policies immediately apply to all new services, providers, and contracts and include the following
guidelines
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No contract can be longer than 2 years duration
Service levels in contracts must be continually updated to reflect increasing customer requirements
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Service providers who fail service levels for more than 3 consecutive months must be
replaced
The service integrator must also be replaced if the end to end service levels fail for 3 consecutive
months
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The number and variety of service providers must be increased
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There must be more small providers and commodity providers
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Additional staff can be recruited within ZYX where there are clear business benefits
In this scenario, who would be most likely to be proposed as the service integrator?
Question 7 of 15
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Other SIAMP practice questions
- Question 1What is unlikely to be included in the outline business case for NEWGEN?
- Question 2The planning for NEWGEN has started - ZYXS will be the service integrator - OUTSCO will p…
- Question 3ZYX has decided on their SIAM strategy and appointed SIAMRUS as the service integrator. T…
- Question 4ZYX has gathered information about their current services. The CEO wants to keep up the m…
- Question 5What best describes ZYX's strategic drivers for transitioning to a SIAM model?
- Question 6The SIAM Project Board has decided that the service integrator will be external. The exte…
