An account certification is returned because the reviewer cannot trace the balance to supporting detail. What should the preparer do?

In Workday Record to Report, account certifications (reconciliations) are used to verify that ledger account balances are accurate and properly supported. When a reviewer returns a certification due to insufficient supporting detail, the preparer's responsibility is to address the reviewer's comments by attaching relevant documents, adding explanatory notes, or linking to supporting Workday transactions. Once the adequate reconciliation support is provided, the preparer must resubmit the certification for approval to ensure compliance with period-close controls.

A. Closing the fiscal year is a system-wide period-end task, not a resolution for an individual account certification discrepancy.

B. Changing the ledger currency alters the fundamental accounting setup and does not resolve missing reconciliation documentation.

D. Deleting an account from the ledger is a structural change that violates audit trails and does not fix a reconciliation issue.

Workday Administrator Guide: Record to Report > Account Certifications > "Manage Account Certifications" section.