Which set of unique billable users will definitely be included in your bill for Atlassian Access?

Atlassian Access bills for unique managed accounts that have product access to at least one billable Atlassian cloud product. Billable products include Jira Software, Confluence, and Jira Service Management on Standard, Premium, or Enterprise plans. Users on a Confluence Enterprise plan are, by definition, active, managed accounts with access to a billable product. Therefore, they will definitely be included in the Atlassian Access bill. Other user types, such as those on Free plans, deactivated accounts, or portal-only customers, are explicitly excluded from this billing model.

A. Users who only have access to Free plans are not counted as billable for Atlassian Access, even if their accounts are managed.
B. Deactivated accounts are not active users and are not included in the billable user count for Atlassian Access or the product itself.
D. Portal-only customers for Jira Service Management are not considered licensed product users and are explicitly excluded from Atlassian Access billing.

1. Atlassian Cloud Support Documentation

"Manage your bill for Atlassian Access." This document explicitly states

"We bill you for the total number of unique users with product access to Jira Software

Jira Service Management

Confluence

Bitbucket

or Trello on a Standard

Premium

or Enterprise plan." It also lists non-billable users

including "Users who only have access to products on a Free plan" and "Jira Service Management portal-only customers."

Reference Section: "How we calculate your bill" and "Users who aren't billable."

2. Atlassian Cloud Support Documentation

"Understand Atlassian Access." This guide clarifies the purpose of Access

which is to manage users across paid Atlassian cloud products. It reinforces that billing is tied to users with access to these products.

Reference Section: "Billing for Atlassian Access."

3. Atlassian University

"ACP-520 Atlassian Cloud Organization Admin Certification Prep." Course materials for this certification cover the billing model for Atlassian Access

emphasizing that billing applies to managed accounts with access to paid product plans (Standard and above)

and specifically excludes Free plans and JSM portal customers.

Reference Module: "Billing and Subscriptions

" Section on "Atlassian Access Billing."