You just created a sandbox for Jira Service Management and copied data from production. Which statement is definitely true?

The Jira Service Management sandbox creation process is designed to replicate the production environment's configuration for testing. This includes copying users (excluding customers), groups, project roles, and permission schemes. Consequently, a user designated as a project administrator in production will have their account and the associated administrative permissions copied to the sandbox. This ensures the fundamental administrative structure is intact, allowing them to hold the same administrative privileges over the copied projects. While external factors like Single Sign-On (SSO) may require post-copy configuration to enable login, the permissions themselves are definitively present in the sandbox.

B. Atlassian's official documentation explicitly states that while attachment files are copied to the sandbox, they are not downloadable.
C. The ability to log in is not guaranteed. If the production site uses SSO, it must be reconfigured for the sandbox URL before users can authenticate.
D. The visibility of comments is not definite. The copy process may exclude certain apps or app data, which could impact how issue details, including comments, are rendered.
E. To protect real customers from test environment interactions and notifications, customer accounts are explicitly excluded from the data copied to the sandbox.

1. Atlassian Support Documentation

"Use a sandbox to prepare for changes."

For Correct Answer (A): Under the section "What's copied to your sandbox

" the documentation confirms that "Users and groups" and "Jira products and settings" (which includes project roles and permission schemes) are copied from production.

For Incorrect Option (B): Under the section "What's not copied or is different

" it states

"Attachments are copied to your sandbox. However

you won’t be able to download them."

For Incorrect Option (C): Under the section "What's not copied or is different

" the subsection on "Single sign-on" specifies

"If you use Atlassian Guard Standard... for single sign-on (SSO)

you’ll need to add the sandbox URL to your identity provider." This confirms login is not guaranteed without this step.

For Incorrect Option (D): Under the section "What's not copied or is different

" it notes

"Some apps and app data may not be copied to your sandbox."

For Incorrect Option (E): Under the section "What's not copied or is different

" the first point is

"Customer accounts aren't copied to your sandbox."