Universal Containers introduced a new product and wants to track all associated cases that get logged. They are looking for an automated solution…

To track all cases that reference the new product and give read/write access to the product’s two

lead engineers, the administrator should create a queue and a criteria-based sharing rule. The queue

will allow assigning cases that meet certain criteria, such as having a specific value in the Product

field, to a group of users. The criteria-based sharing rule will grant read/write access to the queue

members for cases that match the same criteria. Reference:

https://help.salesforce.com/s/articleView?id=sf.queues_overview.htm&type=5

https://help.salesforce.com/s/articleView?id=sf.sharing_criteria.htm&type=5