When building a change delivery scorecard, which of the different views on value are achieved through a measurable increase in sales?

Financial: A measurable increase in sales reflects improved financial performance, making it a

financial metric. Financial views in a change delivery scorecard often include profitability, revenue

growth, and ROI—all of which are influenced by sales increases.

Customer, Internal, Learning & Growth: These are equally important views but do not directly relate

to sales performance. For instance:

Customer View: Focuses on customer satisfaction and loyalty.

Internal View: Addresses process efficiency.

Learning & Growth View: Pertains to employee development and organizational innovation.

Key AgilePM Concepts Referenced:

Scorecard and Value Metrics: AgilePM Handbook, Section 2.5.3.