“This model provides organizations with a fast route to deployment as experienced partners provide an end-to-end RPA service”. Which organizational…

The Outsourced Managed Service model involves engaging an external, experienced partner to deliver the entire RPA capability as a service. This approach provides a rapid path to deployment because the organization can leverage the partner's pre-existing infrastructure, expertise, and resources. The partner handles the end-to-end process, from development and implementation to ongoing support and maintenance, allowing the client organization to realize benefits quickly without the need to build an internal team from scratch.

B. Center of Excellence: This is an internal, centralized team that governs and supports RPA within the organization. It focuses on building in-house capability, which is the opposite of outsourcing.

C. Divisional: This is a decentralized internal model where individual business units independently manage their own automation initiatives, often leading to inconsistent standards and duplicated effort.

D. Franchise: This is a federated or hybrid internal model where a central CoE provides standards and support, but business units have their own development teams to build automations.

1. Blue Prism. (2020). Blue Prism Robotic Operating Model (ROM) - Organization. Blue Prism University. In the section describing organizational structures, the Managed Service model is defined as leveraging a third-party for end-to-end delivery, emphasizing speed and access to expertise as key benefits. The CoE, Divisional, and Franchise models are detailed as distinct, primarily internal, organizational structures.

2. Blue Prism. (2022). ARA02 - Blue Prism Certified Associate Developer Exam Definition. Section 1.2: "Understand the Blue Prism Robotic Operating Model (ROM)". This section requires candidates to know the different organizational models, including the outsourced model where an external partner provides the service.