CAD practice question 3 of 35

Identify characteristic(s) of a Record Producer. Choose 3 answers

Full set: 264 questions
Answer options
A: Graphics can be included on the user interface. Correct answer
B: All records created using this strategy are inserted into the Requested Item [sc_req_item] table.
C: You can script behaviors of fields in the user interface. Correct answer
D: They must be scripted.
E: Each field prompts the user with a question rather than a field label. Correct answer
Correct Answer:
A. Graphics can be included on the user interface.; C. You can script behaviors of fields in the user interface.; E. Each field prompts the user with a question rather than a field label.
Explanation

A Record Producer is displayed as a catalog item, so catalog-item features such as an image banner (graphics) are allowed. Its user interface is built from Service Catalog variables whose “Question” text, not the database field label, is shown to the requester. Because Record Producers are catalog items, they support Catalog Client Scripts and Catalog UI Policies, letting developers script field behavior (hide, populate, validate, etc.). Scripting is therefore optional, and although a Request Item (screqitem) is generated, the primary record is written to whatever target table the designer specifies (e.g., Incident), not exclusively to screqitem.

Why Incorrect

B. Creates an screqitem plus the target-table record (e.g., Incident); therefore not “all records” go only to screqitem.
D. Scripting is optional; a record producer can work with only variable mapping and no script.

References

1. ServiceNow Product Documentation, “Create or modify a record producer” → Section: Record producer form > Image field (docs.servicenow.com, Orlando release).

2. ServiceNow Product Documentation, “Record producer variables” → Paragraph: “The question text… is displayed to users instead of the field label.”

3. ServiceNow Product Documentation, “Catalog client scripts” → Section: Applies to catalog items and record producers (Madrid & later).

4. ServiceNow Product Documentation, “Request and request item records created by record producers” → Paragraph: “Submitting a record producer creates a Request [screquest], a Request Item [screqitem], and the target table record such as Incident.”

Scroll to Top