On what part of the ServiceNow instance, would you find the option to Impersonate User?

The Impersonate User function is exposed in the banner-frame drop-down that shows the current user’s name and avatar. This drop-down is officially called the User Menu; administrators open it and choose “Impersonate User” to assume another user’s security context. Neither the Application Navigator, Content Frame, nor individual modules contain this global UI action.

B. Content Frame – Displays record or form content; contains no banner-frame controls such as Impersonate User.
C. Application Navigator – Lists applications/modules; offers filter and favorites only, not Impersonate User.
D. Module – Launches specific functionality but does not include user-level banner actions like impersonation.

1. ServiceNow Product Documentation, “Impersonate a user,” Rome UI16 Navigation, section: User menu → Impersonate User (docs.servicenow.com; paragraph 1).

2. ServiceNow Product Documentation, “Navigate the banner frame,” UI16 Interface Guide, table: User Menu options, row “Impersonate User” (docs.servicenow.com; UI16BannerFrame.pdf, p.3).

3. ServiceNow Certified System Administrator Courseware, Module 2 “User Interface,” slide 16: Banner > User Menu > Impersonate (ServiceNow Training, 2021).