What role or access do users need to act on a signal to reset a baseline or dismiss a signal?

In ServiceNow Performance Analytics, KPI Signals enables users to manage signal notifications, such as dismissing a signal or resetting an indicator baseline. To execute these actions, a user must either be assigned as a responsible user for the indicator (and have workspace access) or possess specific administrative permissions. Specifically, users holding the admin, paadmin, or pakpisignaladmin role are granted explicit authority to act on signals across indicators, even if they are not designated as responsible users for the particular KPI being evaluated.

A: Responsible users must have access to the workspace environment to navigate to the KPI Signals interface and interact with or act on signals. C: Permission is not restricted solely to the admin role; users possessing the paadmin or pakpisignaladmin roles also have full rights to manage signals. D: Access control rules prevent unassigned or unauthorized users from taking actions on signals; specific responsibilities or administrative roles are required.

1. ServiceNow Product Documentation (Utah/Vancouver/Washington DC): Performance Analytics — Act on a KPI signal, Section: "KPI Signals roles and permissions."

Document Identifier: ServiceNow Product Docs - KPI Signals Administration

2. ServiceNow Developer & Product Documentation: Roles configured with Performance Analytics, Section: pakpisignaladmin role capabilities and signal workflow actions.

Document Identifier: Performance Analytics Setup and Administration Guide