CAS-PA Practice Questions

Users with the admin, pa_admin, or pa_kpi_signal_admin role can reset a baseline or dismiss a

signal without being a responsible user.

Users with other roles must become responsible users to take such actions. These users also need a

role that gives them access to a relevant workspace.

You can assign responsibility for KPI Signals for a KPI to yourself or someone else. You can also

unassign responsibility.

Reference:

https://docs.servicenow.com/bundle/quebec-now-intelligence/page/use/par-forworkspace/concept/kpi-signals-responsible-users.html

You can rely less on roles and more on access control lists (ACLs) to secure Performance Analytics.

On new instances, you no longer need the pa_viewer role to view the following items. Instead,

indicator and breakdown ACLs are respected:

* Analytics Hub

* Text Analytics widgets

* KPI Details

* Breakdowns on workbench widgets

Performance Analytics widgets: In general, Performance Analytics widgets follow indicator and

breakdown ACLs.

Targets and Thresholds: On the Analytics Hub, no roles are required to create personal targets and

thresholds.

Reference:

https://docs.servicenow.com/bundle/quebec-release-notes/page/releasenotes/analytics-intelligence-reporting/performance-analytics-rn.html

Here are the available related lists on the baseline configuration when navigating to the Formula Indicators form: Breakdowns, Contributing Indicators, Time series exclusions, Targets, Thresholds, and Diagnostic Results. ‘Signals’ is not an out-of-the-box related list on the Formula Indicators form. Use the Contributing indicators related list to navigate to the indicators used in the formula or their indicator sources. If you include another formula indicator in the formula, both that indicator and its contributing indicators are listed. Reference: https://docs.servicenow.com/bundle/quebec-now-intelligence/page/use/performanceanalytics/task/t_CreateAFormulaIndicator.html

When you use Analytics Q&A, the suggestions from previous searches are now shown together with

the suggested indicators, tables, and columns.

As you type in a query, Analytics Q&A suggests recent searches, indicators, tables, and columns that

match what you have typed so far. Only the tables and columns to which you have access are shown.

If Analytics Q&A cannot determine which table you want, it shows you up to three likely tables.

Reference:

https://docs.servicenow.com/bundle/quebec-now-intelligence/page/use/performanceanalytics/concept/analytics-q-and-a.html

A pie visualisation shows how individual pieces of data relate to the whole using a circle to represent the whole. A Donut visualization shows how individual pieces of data relate to the whole using a donut shape to represent the whole. Single score visualisations display a single, key business value or current aggregate indicator score. You can set a score to update in real-time. The following enhancements are made to pie, donut, and single score visualisations in the Quebec release: * The metric label name is displayed near the metric value. * Legend percentages are shown along with values. * Data labels are shown as only percentages, as values, or as both. Gradient, texture, or no colour are not valid colour options for data display. You can set 'default', 'colour palette' and 'fixed element colour' for pie and donut visualisations, and 'default' and 'single colour' for single score visualisations. Reference: https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/use/par-forworkspace/concept/pie-donut-visualizations.html#pie-donut-visualizations

A breakdown source is defined as a set of records from a table or database view or as a bucket group.

Multiple breakdowns can use the same breakdown source.

Breakdown sources specify which unique values, called breakdown elements, a breakdown contains.

Breakdown source records have a related list that lists the breakdowns that are based on that source.

You can create a breakdown by selecting the ‘New’ button while in this list. The list works like the

Indicators list on indicator source records.

Other options in this question do not exist on the breakdown source form.

After you create breakdowns that use this source, these breakdowns are listed in the Breakdowns

tab.

Reference:

https://docs.servicenow.com/bundle/quebec-now-intelligence/page/use/performanceanalytics/task/t_DefiningABreakdownSource.html

Analyse scores using time periods from a custom business calendar instead of only the standard

calendar.

When you are creating an Indicator Source, you can select either the standard calendar or a business

calendar defined on the instance.

If you use a business calendar, you can create data collection jobs that run on the Business Calendar:

Entry start or Business Calendar: Entry end times.

If you select a business calendar, you have the Calendar Frequency field. This field is required. The

business calendar you selected determines the range of available frequencies.

(Optional) If you have configured this indicator source to use a business calendar, set the number of

periods to retain scores and snapshots and find seasonal patterns.

Reference:

https://docs.servicenow.com/bundle/quebec-now-intelligence/page/use/performanceanalytics/concept/c_IndicatorSources.html

You can set target values for indicators. When you set a target for an indicator on the Analytics Hub,

you can now do the following:

* Set a start date in the future.

* Set a review date on which to consider updating the target.

* Set the target as an improvement on the average score or on the previous target. You can set the

improvement as a percentage.

You can have the targets apply only to specific breakdown elements and time series. The target starts

to apply at a selected date and continues to apply until you set the next target. However, you can set

a review date on which to reconsider the target.

Reference:

https://docs.servicenow.com/bundle/quebec-now-intelligence/page/use/performanceanalytics/concept/pa-targets.html

To support notifications, the KPI Signals application provides automated signal detection jobs. For

formula indicators, you can modify the jobs to line up with the data collection jobs for the

contributing indicators.

The KPI Signals application includes jobs that detect signals automatically. These jobs run so

responsible users can be notified of new signals without opening the application. The job for signals

on formula indicators requires scheduling.

When you view an indicator in KPI Details and open the KPI Signals panel, that indicator is checked

for signals. You, therefore, always have the most up-to-date signals. However, the KPI Signals

application also has automated signal detection jobs. These jobs send notifications about signals to

subscribed users without them having the application open.

Reference:

https://docs.servicenow.com/bundle/quebec-now-intelligence/page/use/par-forworkspace/concept/administering-kpi-signals-jobs.html#administering-kpi-signals-

jobs&version=quebec