CAS-PA practice question 9 of 10

Which of the following can you do when you set a target for an indicator on the Analytics Hub? (Choose three.)

Answer options

A: Set the improvement as a percentage. Correct answer

B: Set a review date on which to consider updating the target. Correct answer

C: Set the threshold as an improvement on the average score.

D: Set a start date in the future. Correct answer

Correct Answer:

A. Set the improvement as a percentage.; B. Set a review date on which to consider updating the target.; D. Set a start date in the future.

Explanation

When configuring a target for an indicator on the Analytics Hub in ServiceNow Performance Analytics, users can define target goals flexibly. A target can be defined as a specific numerical value or as an improvement percentage relative to a baseline score. To support performance planning, ServiceNow allows setting a start date in the future for when the target takes effect. Additionally, targets include a review date field, allowing process owners to set a scheduled date to evaluate indicator performance and consider updating or extending the target baseline.

Why Incorrect

C. Thresholds and targets are separate constructs in Performance Analytics; thresholds trigger notifications when boundaries are reached and are not configured as target options.

References

1. ServiceNow Official Documentation (Washington DC Release) - Create a target on the Analytics Hub: https://docs.servicenow.com/bundle/washingtondc-now-intelligence/page/use/performance-analytics/task/tCreateATargetInAnalyticsHub.html

2. ServiceNow Official Documentation - Target fields in Performance Analytics: Section "Target configuration properties and review dates", Performance Analytics Administration Guide.

3. ServiceNow Product Documentation - Difference between targets and thresholds in Performance Analytics: Performance Analytics Architecture & Usage Reference.

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