What calendar type can you use to analyse scores using time periods?

ServiceNow Performance Analytics allows organizations to collect, aggregate, and analyze indicator scores across tailored time frames using Custom Business Calendars. While default data collection relies on standard Gregorian calendar periods (such as standard months or quarters), Custom Business Calendars enable score analysis aligned with non-standard business time structures, such as 4-4-5 retail calendars, custom fiscal quarters, or operational shift cycles. By associating a business calendar with an indicator or widget, Performance Analytics aggregates historical scores according to defined business time periods rather than standard calendar boundaries.

A. Team Calendars manage member availability, shifts, and leave within IT Service Management and HR Service Delivery, and cannot serve as time-period structures for aggregating Performance Analytics scores.
B. Maintenance Calendars define blackout and change windows for IT infrastructure maintenance, providing scheduling governance rather than analytics time-period frameworks for score aggregation.
D. On-Call Calendars manage duty rosters and escalation schedules for support teams and lack integration for bucketing or evaluating Performance Analytics indicator scores over time periods.

1. ServiceNow Documentation: Performance Analytics – Section: "Apply business calendars to Performance Analytics". Product Documentation, Washington DC / Vancouver Releases.

2. ServiceNow Documentation: Core Configuration – Section: "Business Calendars". Product Documentation, System Administration Guide.

3. ServiceNow Product Documentation: Performance Analytics Setup – Section: "Indicator source calendar configuration and frequency settings".