CAS-PA practice question 2 of 10

Which of the following items can you view without the pa_viewer role if the indicator and breakdown ACLs are respected? (Choose two.)

Full set: 24 questions
Answer options
A: Diagnostic Results
B: KPI Details Correct answer
C: Analytics Hub Correct answer
D: Widget Statistics
Correct Answer:
B. KPI Details; C. Analytics Hub
Explanation

In ServiceNow Performance Analytics, viewing indicator data and detailed scores is controlled primarily by Indicator and Breakdown Access Control Lists (ACLs). Users do not require the paviewer role (or any Performance Analytics role) to access KPI Details or the Analytics Hub, provided that the indicator and breakdown ACLs explicitly permit access to the requested indicator data. Conversely, administrative and diagnostic utilities are restricted to elevated Performance Analytics roles and cannot be accessed by general users even if indicator ACLs are satisfied.

Why Incorrect

Option A: Diagnostic Results requires administrative roles such as paadmin or padiagnostic to execute and inspect Performance Analytics diagnostic health checks.
Option D: Widget Statistics is a technical troubleshooting tool requiring paadmin or papoweruser roles to analyze widget rendering performance and execution metrics.

References

1. ServiceNow Product Documentation: Performance Analytics roles, Washington DC Release. (Document Identifier: analytics-data-governance/concept/pa-roles.html)

2. ServiceNow Product Documentation: Indicator and breakdown Access Control Lists (ACLs), Performance Analytics Administration. (Document Identifier: analytics-data-governance/concept/pa-acls.html)

3. ServiceNow Product Documentation: KPI Details, Next Experience Components, Performance Analytics. (Document Identifier: par-next-gen/concept/kpi-details-workspace.html)

4. ServiceNow Product Documentation: Performance Analytics Diagnostics, Performance Analytics Setup. (Document Identifier: analytics-data-governance/concept/pa-diagnostics.html)

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