How does KPI Signals support notifications?

KPI Signals supports notifications by utilizing scheduled background jobs known as automated signal detection jobs. These jobs run periodically to analyze Performance Analytics indicator data using Statistical Process Control rules (such as Process Behavior Charts). When a signal detection job identifies a statistically significant shift, trend, or anomaly in the indicator scores, the system creates a signal record and automatically dispatches notifications to designated indicator owners and subscribed users.

A. By forwarding email notifications KPI Signals generates native system notifications triggered directly by signal detection events rather than forwarding external or pre-existing email notifications.
C. Through regular back-ups System back-ups serve data preservation and disaster recovery purposes and have no role in analyzing performance indicator scores or triggering signal notifications.
D. By setting auto-reply responses Auto-reply responses are automated inbound email handling mechanisms and are not used by KPI Signals to notify stakeholders of statistical anomalies.

1. ServiceNow Official Product Documentation (Xanadu Release): Performance Analytics — KPI Signals Overview and Configuration

Section: "KPI Signals process" & "Signal detection jobs"

URL: https://docs.servicenow.com/bundle/xanadu-performance-analytics-and-reporting/page/use/performance-analytics/concept/kpi-signals.html

2. ServiceNow Product Documentation (Washington DC Release): Managing KPI Signals Notifications

Section: "Setting up KPI Signals notifications and subscriptions"

Doc ID: KPI-Signals-Jobs-Sub-v1

URL: https://docs.servicenow.com/bundle/washingtondc-performance-analytics-and-reporting/page/use/performance-analytics/task/kpi-signals-notifications.html