CASM practice question 5 of 10

What is the starting point when designing an Agile process?

Full set: 40 questions

Answer options

A: Understand the practice’s vision and goal

B: Understand who your customers are and what they value Correct answer

C: Getting the right stakeholders engaged

D: Understand the service management architecture

Correct Answer:

B. Understand who your customers are and what they value

Explanation

Designing an Agile process begins with understanding customer needs and value to ensure that processes align with delivering that value efficiently.
A . Incorrect. While understanding the vision and goal is important, focusing on customer value takes precedence in Agile.
B . Correct. Agile emphasizes delivering value to customers, making this the critical starting point for process design.
C . Incorrect. Engaging stakeholders is essential but follows after understanding customer needs.
D . Incorrect. Understanding architecture comes later in the design process, after defining customer- centric objectives.
Reference: Agile Manifesto: Customer collaboration over contract negotiation. ITIL 4: Service design principles.

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