A card printing solution is comprised of 4 stages: Loading, Printing, Packaging and Sorting. Loading and sorting of cards is done manually through…

The sorting stage should be assessed as the most likely to increase process inefficiencies, because it

is a manual, error-prone, and time-consuming task that depends on the operator’s accuracy and

speed. The sorting stage requires the operator to read the printed address on each package and

place it in the correct delivery box, which may involve multiple steps, movements, and decisions. The

sorting stage may also introduce delays, bottlenecks, or rework if the operator makes mistakes or

cannot keep up with the volume of packages. The loading, packaging, and printing stages are less

likely to increase process inefficiencies, because they are either automated or simpler tasks that

involve fewer steps, movements, and decisions. The loading stage only requires the operator to load

100 cards after an alarm is raised, which is a straightforward and infrequent task. The packaging and

printing stages are automated and do not require any human intervention, which reduces the risk of

errors and delays. Reference:

CBAP / CCBA Certified Business Analysis Study Guide, 2nd Edition, Chapter 6: Strategy Analysis, page

248

Business Analysis Body of Knowledge (BABOK) Guide, Version 3, Chapter 5: Strategy Analysis, section

5.2: Analyze Current State, page 95

Business Analysis Professional Resources, IIBA Resource Collection, Business Analysis Body of

Knowledge (BABOK) Guide

CBAP / CCBA Certified Business Analysis Study Guide, 2nd Edition, Skillsoft Book, Chapter 6: Strategy

Analysis, page 248