CIS-CSM practice question 17 of 35
Benefits of Proactive Customer Service Operations include: (Choose two.)
Full set: 257 questionsCorrect Answer:
A. Reduced inbound calls from customers Most Voted; D. Reduced Mean Time To Resolve (MTTR) Most Voted
Explanation
:
Keep practicing
Take the free CIS-CSM practice test
Ten exam-style questions with answers and explanations, plus the exam facts and study guides.
More questions
Other CIS-CSM practice questions
- Question 1Cost Information on cases is available as part of the Performance Analytics Content Pack …
- Question 2Information about a customer’s service contract is found in Knowledge.
- Question 3Agents and managers cannot create knowledge articles from Community questions.
- Question 4True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Age…
- Question 5If only one user reports a content for moderation, the content will be hidden.
- Question 6The ServiceNow Communities feature is only available for customers with ServiceNow Custom…