CIS-CSM practice question 29 of 35
_____________________ is a role for agents who assists consumers with questions, issues, and problems. This user creates, views, and edits cases and…
Choose your answer, then check it against the explanation.
_____________________ is a role for agents who assists consumers with questions, issues, and
problems. This user creates, views, and edits cases and works with consumers to resolve cases.
Typically supports a specific set of products across one or more communication channels. An agent
can belong to one or more agent groups.
Options are :
Question 29 of 35
Keep practicing
Take the free CIS-CSM practice test
Ten exam-style questions with answers and explanations, plus the exam facts and study guides.
More questions
Other CIS-CSM practice questions
- Question 1Cost Information on cases is available as part of the Performance Analytics Content Pack …
- Question 2Information about a customer’s service contract is found in Knowledge.
- Question 3Agents and managers cannot create knowledge articles from Community questions.
- Question 4True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Age…
- Question 5If only one user reports a content for moderation, the content will be hidden.
- Question 6The ServiceNow Communities feature is only available for customers with ServiceNow Custom…