What does ServiceNow now call the HR application?

The official name for ServiceNow's suite of applications for human resources is HR Service Delivery (HRSD). This name reflects the product's focus on delivering services and experiences to employees, moving beyond traditional transactional systems. HRSD encompasses applications for case and knowledge management, employee onboarding and transitions, and the Employee Service Center portal. It is designed to automate and streamline HR processes, providing a consumer-like service experience for the workforce.

A. HRDS - HR Deliver Service: This is an incorrect acronym and phrasing for the official product name.
B. HRSM - HR Service Management: This term is not used by ServiceNow; it incorrectly applies the "ITSM" (IT Service Management) naming convention to the HR domain.
C. HRMS - HR Management System: This is a generic industry term for software that manages HR functions, not the specific name of the ServiceNow product.

1. ServiceNow Product Documentation. (2024). HR Service Delivery. ServiceNow. Retrieved from https://docs.servicenow.com/bundle/washingtondc-hr-service-delivery/page/product/human-resources/concept/human-resources-service-delivery.html. The landing page and all sub-pages explicitly name the application suite "HR Service Delivery."

2. ServiceNow. (2024). HR Service Delivery Product Page. Retrieved from https://www.servicenow.com/products/hr-service-delivery.html. The official product marketing page consistently uses the name "HR Service Delivery (HRSD)."