CIS-SAM practice question 4 of 25

Software Asset Management (SAM) Professional reports can be delivered in which formats? (Choose three.)

Full set: 141 questions
Answer options
A: PowerPoint
B: PDF Correct answer
C: CSV Correct answer
D: XLS Correct answer
Correct Answer:
B. PDF; C. CSV; D. XLS
Explanation

ServiceNow's core reporting engine, which the Software Asset Management (SAM) Professional application utilizes, allows reports to be exported in several standard formats. These formats facilitate sharing, printing, and further data analysis. The available options include PDF for a static, formatted document, CSV (Comma-Separated Values) for raw data export into other systems, and XLS/XLSX for direct use in Microsoft Excel. This functionality is a standard feature of the Now Platform and is not unique to, but is fully available within, SAM Professional.

Why Incorrect

A. PowerPoint: ServiceNow does not provide a native, direct-to-PowerPoint export function for its reports. Users would need to manually export images or data and then import them into a presentation.

References

1. ServiceNow Product Documentation - Export and share reports: "You can export reports to a variety of formats, including PDF, PNG, JPEG, CSV, or XLS." This document explicitly lists PDF, CSV, and XLS as available export formats. (ServiceNow Product Documentation, Washington release, Reporting, "Export and share reports" section).

2. ServiceNow Product Documentation - Exporting data: "You can export data to a file in one of several file formats, including... CSV... Excel (.xls or .xlsx)... PDF." This confirms the platform-level capability for exporting data, which is leveraged by the reporting module. (ServiceNow Product Documentation, Washington release, Now Platform administration, Import and export data, "Exporting data" section).

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