Your company wish to use their own URL for their community to maximize the brand impact to customers. How would you achieve this?

To use a company's own branded URL (e.g., support.mycompany.com) for an Experience Cloud site, an administrator must configure a Custom Domain. This process involves adding the domain in Salesforce Setup, updating the company's DNS records with a CNAME entry that points to the Salesforce-generated internal FQDN, and then creating a Custom URL to associate the domain with the specific site. This allows the company to maximize brand impact by serving the community from a familiar and trusted web address, completely masking the underlying force.com or my.site.com domain.

A. My Salesforce1: This refers to branding settings for the Salesforce mobile app, not the URL for an Experience Cloud site.
B. My Domain: My Domain is a prerequisite for creating Experience Cloud sites but only creates a branded subdomain on Salesforce infrastructure (e.g., mycompany.my.salesforce.com), not a company's own custom URL.
C. Salesforce1: This is the former name of the Salesforce mobile app and is not related to community URLs.
E. Community Domains: This is not the official Salesforce terminology for the feature; the correct terms are "Custom Domains" and "Custom URLs".

1. Salesforce Help

"Set Up a Custom Domain for Your Experience Cloud Site": This document outlines the entire process. It states

"Serve your Experience Cloud site on a custom domain that you own

such as https://www.example.com." It details the steps: "From Setup

in the Quick Find box

enter Domains

and then select Domains... Click Add a Domain."

2. Salesforce Help

"Domains": This page clarifies the distinction. It describes how to "Set up My Domain to include your company name in your Salesforce URLs. To host your Experience Cloud sites... on your own branded domain

use custom domains."

3. Salesforce Help

"My Domain": This source explains that My Domain is a required feature that affects login and application URLs within Salesforce infrastructure. It does not enable the use of an external

company-owned domain for a public-facing site. It is a prerequisite

not the solution itself.

4. Salesforce Help

"Considerations for Custom Domains": This document details prerequisites

including

"Before you set up a custom domain

you must have My Domain deployed in your org." This confirms My Domain is a necessary preceding step but not the feature that accomplishes the goal.