If a business analyst (BA) asks Questions during the job shadowing with a subject matter expert, which approach is being used?

The Active Observation Approach is used when a business analyst (BA) asks questions during the job

shadowing with a subject matter expert. This approach involves the observer interacting with the

person performing the task, allowing the BA to ask questions and gain immediate understanding of

the process and reasoning behind actions taken during the activity. It is a method that enables the BA

to quickly comprehend undocumented processes and the rationale behind the tasks being observed.

Reference: The Active Observation Approach is a recognized technique in business analysis for

gathering information and understanding workplace activities. It is particularly useful for identifying

needs, opportunities, and understanding business processes12. This approach is detailed in various

business analysis resources and aligns with the practices recommended in the BABOK® Guide34.