Universal Containers outsources 100 hours of weekly maintenance to an external Contractor. Jobs are assigned to a Contractor Manager instead of…

Capacity-Based Service Resources are service resources that have a limited number of hours

available for work per day or week[150]. Setting the Contractor Manager as a Capacity-Based Service

Resource would allow Universal Containers to outsource 100 hours of weekly maintenance to an

external Contractor by setting up criteria such as capacity hours per week equals 100 and capacity

type equals weekly[151]. Creating the individual Technicians as Service Crew Members would not

work because Service Crew Members are service resources that belong to a crew and share the same

service appointments[152]. Setting the individual Technicians as Capacity-Based Service Resources

would not work because Universal Containers does not have visibility into the individual external

technicians. Creating the Contractor Manager as a Crew Service Resource would not work because

Crew Service Resources are service resources that act as leaders or managers of a crew and can

assign

crew

members

to

service

appointments[153].

Reference:

https://help.salesforce.com/s/articleView?id=sf.fs_service_resources_capacity_based.htm&type=5

https://help.salesforce.com/s/articleView?id=sf.fs_service_resources_capacity_based_create_edit.ht

m&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_service_crews_overview.htm&type=5

https://help.salesforce.com/s/articleView?id=sf.fs_service_crews_create_edit_delete.htm&type=5