Policies automate repetitive quality management tasks. Which of the following items could be defined as policies? (Choose three.)

Update the Do Not Call list with records that have the appropriate wrap-up code, automatically

assign an evaluation for all calls over 5 minutes, and determine how long to retain recordings and

whether to archive or delete them are three items that could be defined as policies in Genesys Cloud

CX Quality Management. Policies are rules that automate repetitive quality management tasks based

on various criteria and conditions. Policies can help contact center managers and supervisors

streamline their quality management processes and ensure compliance with best practices and

regulations. Reference: https://help.mypurecloud.com/articles/about-policies/

https://help.mypurecloud.com/articles/create-a-policy/