You can add more than one outbound route to the contact center.

You can add more than one outbound route to the contact center is a true statement. You can add

multiple outbound routes to the contact center in Genesys Cloud CX Telephony Admin menu based

on your needs and p

. You can add different outbound routes for different classifications of

destination numbers, such as local, long distance, international, etc. You can also add different

outbound routes for different trunks or numbering plans that you want to use for outgoing calls. You

can also add different outbound routes for different priorities or failover scenarios that you want to

implement for outgoing calls. Reference: https://help.mypurecloud.com/articles/add-an-outboundroute/ https://help.mypurecloud.com/articles/outbound-routes-overview/