When you perform the bulk import, the .csv file is selected and each includes a WAV file and the directory location.

The statement is technically incorrect. The .csv file used in the bulk import process for Architect prompts acts as a manifest file. It contains metadata in plain text, such as the prompt's name, description, and a reference to the audio file (i.e., its filename). The .csv file itself, being a text-based format, cannot embed or "include" the binary WAV file. The audio files (e.g., WAV) must be provided separately, typically packaged together with the .csv file in a single .zip archive for the import operation.

The "True" option is incorrect because it misrepresents the function and format of the .csv file in this context. A Comma-Separated Values (.csv) file can only contain text data. It cannot contain the actual binary data of an audio file. The import process uses the filename listed in the .csv to locate the corresponding audio file within the uploaded package.

1. Genesys Cloud CX Resource Center, "Bulk import user prompts." This official documentation outlines the procedure for bulk importing audio prompts. It specifies the required structure: "Create a .zip file that contains the audio files and a prompts.csv file." It further details the columns for the prompts.csv file, including a filename column, described as "The name of the audio file to upload." This confirms the .csv contains only a textual reference (the filename) to the audio file, not the audio file itself. (Accessed from the Genesys Cloud CX Resource Center, Architect section).

2. Genesys Cloud CX Resource Center, "User prompt management in Architect." This document provides context on managing prompts and states that for bulk operations, a manifest file is used to associate metadata with the corresponding audio files. It reinforces the concept that the metadata file and the media files are distinct entities within the import process. (Accessed from the Genesys Cloud CX Resource Center, Architect section).