Which of the following statements about templates in scripting are true? (Choose two.)

In Genesys Cloud CX Scripting, templates play a vital role in creating reusable elements for various

scripts, streamlining the development process.

Script Templates: These are entire scripts that have been packaged for reuse. They serve as a starting

point for new scripts, allowing users to replicate existing scripts quickly without having to rebuild

them from scratch. This is particularly useful for creating standardized scripts across different

campaigns or use cases.

Component Templates: These refer to parts of a page that can be reused in other scripts. Component

templates are particularly helpful when you need to reuse specific UI elements or layouts across

multiple scripts. For instance, if a script has a specific layout or a component, such as a customer

information panel, that needs to appear in multiple scripts, you can create a component template for

it. This ensures consistency and saves development time.

Reference:

Genesys Cloud CX Scripting Documentation​​​.